California Palms will accept returnable items for up to 30 days after the order was received. All items ordered from California Palms are returnable with the exception of custom orders. All returned items must be in their original packaging or a credit will not be issued. Return credits will be issued for products after they have been received in good condition at the warehouse.
Returnable items are subject to the following conditions:
If unopened - No restocking fee
If opened - 15% restocking fee will apply
After 30 days, California Palms does not guarantee that items will be accepted for return unless under warranty.
In instances where items are accepted after 30 days, a restocking fee may apply.
Before packing items for return, customers must contact a member of our Customer Service Team or call (866) 802-8707 (Toll Free) to receive the necessary Return Authorization Number (RAN). No credits will be issued for merchandise that is refused upon delivery without a RAN.
Please have ready or include in your request the following information:
1. Your Name 2. Order # 3. Item # 4. Quantity to Return 5. Your Phone Number 6. Reason for Return (see below)
One of the following reasons for merchandise return must be provided in order to issue a Return Authorization Number: 1. Item Arrived Damaged. Describe the kind of damage was incurred and return the item in its original packaging. Products that are not declared as damaged BEFORE being sent back to the warehouse will be assumed damaged by the customer, and a return credit will not be issued. 2. Customer Cancel. Customer changed his or her mind. 3. Wrong Item Shipped. The warehouse shipped the wrong item to the customer. 4. Website Discrepancy. The item described on the website did not match the item the customer received, but the item SKUs match. There was no damage to the item during shipment.
California Palms warrants service against manufacturing defects for a period of (1) year period from date of purchase with an authorized seller/retailer and must show original receipt. All shipping costs must be prepaid by the customer, and California Palms is not responsible for products damaged in transit.
This warranty does not cover any failure resulting in wear and tear, any incidental damages or other economic consequential damages due to accident, abuse, negligence and acts of God.
This warranty does not cover fabric material. Color fading is normal and is part of wear and tear for canopy tops. We treat our canopy fabrics to resist fading for short term exposure to sunlight. However, prolong exposure to sunlight will eventually cause fading and wear on your canopy top. There is no chemical treatment that any company can claim to use that can withstand the force of nature. Similar to submerging metal under salt water, deterioration and rust will ultimately occur. For fabric, exposure to sunlight is the cause of fading. So, this is normal and a part of the life of the fabric. Our (1) Year warrantly only covers defects in the workmanship and product. Wear and tear is not covered. Gradual fading is a part of normal wear and tear.
In addition, this warranty shall be void as to any product which has been altered or modified in any manner.
The Warranty is voided if:
- Product has been damaged by wind, rain, or other natural forces
- Product has been accidentally or deliberately damaged
- Product has been abnormally used and maintained
- Product does not conform to product instructions
- Product has been abused or neglected
- Product was purchased from an unauthorized seller
All shipping costs must be pre-paid. California Palms will not be responsible for any products damaged in transit. Products will be reviewed by California Palms by an authorized representative, of the missing or defective parts causing malfunction with new parts after examination and review by California Palms. This warranty applies only for normal and expected uses, as determined by the California Palms. Under no circumstances will any person be entitled to a sum greater than purchase price of the malfunctioning part.
For warranty service and assistance, it is recommended that you contact California Palms customer service before returning any product for service.
Toll Free (909) 673-9292 or E-mail: Info@califpalms.com